View the Verba Cisco Live Invitation Video Here! Cisco Live 2011 Las Vegas - Verba Invitation Posted in Call Recording, Verba
Verba Technologies provides detailed guidance to customers planning to deploy the Verba Recording System in a virtualized environment. Using the Verba best practice recommendations, customers can get the most out of their virtualized environments from VMware or Microsoft. Lower TCO with virtualized call recording Running Verba Recording System on virtualized infrastructure offers low TCO and great felxibility compared to legacy solutions running on custom, proprietary hardware platforms. Our solution provides an enterprise IT-friendly, open and flexible software-only approach with virtualization option that helps customers to easily deploy, maintain and operate call recording and quality management systems for unified communications. Desktop recording for virtual desktop environments Verba Recording System also supports Virtualized Desktop Infrastructures (VDI) for the client-side applications like agent desktop computer screen capture. VMware Ready call recording solution A VMware Technology Alliance Partner (TAP), Verba Technologies has been working for a long time with VMware virtualization technologies and already has a solid customer base running Verba recording solutions on the VMware platform. The VMware Ready status further solidifies and proves results of Verba’s strategic optimization efforts for virtualized environments and their the long term commitment to VMware. Learn more here. Posted in Call Recording, Veba, Verba, VoIP, virtualization
Running Verba Recording System on virtualized infrastructure offers low TCO and great felxibility compared to legacy solutions running on custom, proprietary hardware platforms. Our solution provides an enterprise IT-friendly, open and flexible software-only approach with virtualization option that helps customers to easily deploy, maintain and operate call recording and quality management systems for unified communications. Verba Technologies provides detailed guidance to customers planning to deploy the Verba Recording System in a virtualized environment. Using the Verba best practice recommendations customers can get the most out of their virtualized environment. Verba Recording System also supports Virtualized Desktop Infrastructures (VDI) for the client-side applications like agent desktop computer screen capture. A VMware Technology Alliance Partner (TAP), Verba Technologies has been working for a long time with VMware virtualization technologies and already has a solid customer base running Verba recording solutions on the VMware platform. The VMware Ready status further solidifies and proves results of Verba’s strategic optimization efforts for virtualized environments and their the long term commitment to VMware. Posted in Call Recording, Verba, VoIP, virtualization
Call recording availability for the Microsoft Lync platform is vital for Lync adoption across many sectors. At Enterprise Connect in Orlando, Florida, Verba launched a call recording solution for Microsoft Lync, which includes an enterprise-grade, conference-based Lync call recording engine with web-access, rich access control, audit trails and automated media lifecycle management functions plus agent evaluation and scoring for contact centers. The system was developed in partnership with Geomant, a Microsoft Gold Partner and Unified Communications specialist. In last weeks’ press release from Verba, Microsoft’s director of product management for Microsoft Lync, Yancey Smith said the following: “This is a great example of two Microsoft partners collaborating to produce a solution that combines Lync’s unique communications and productivity capabilities with a call recording solution for compliance and quality management”. The solution provides on-demand and always-on Lync call recording for internal, external, inbound and outbound Lync-based voice calls, it supports Microsoft Office Communicator 2007 R2, Lync and all Lync-compatible phone hardware solutions. To find out more about this exciting news, click here for the full press release . You can also check out the general overview of the Microsoft Lync call recording solution and a detailed technical overview of the centralized Microsoft Lync call recorder. Posted in Call Recording, Verba, VoIP
Verba Recording System is a state-of-the-art call recording and quality management solution for unified communications platforms. Deployed at leading financial institutions, security companies and contact centers, Verba helps organizations better manage risk and compliance, develop quality assurance and increase productivity to enhance their business. Verba Recording System changes the game Providing a true unified recording solution by capturing voice, video and telepresence calls, Verba recording solution is ideal for contact centers (customer service, telemarketing, telesales), energy and utility companies, financial services providers (banking, credit card operations, trading floors), government agencies, healthcare organizations, law firms, market research companies, media organizations, security providers and small businesses. The Verba Recording System Advantage For more information click here. To learn more about Call Recording from Verba, please call 800.461.8649 or email sales@interwork.com Posted in Call Recording, Verba, VoIP
Enterprise Connect Orlando
Enterprise Connect is the new name of the event that you’ve known for a decade as VoiceCon. At Enterprise Connect 2011 in Orlando, the program will reflect both the commitment to the VoiceCon heritage, as well as the new world of multi-media communications. It will continue to offer the most in-depth, technically rich and market-savvy information on the world of enterprise communications, even as it expands its focus to look at the larger technology trends that are shaping communications—including cloud-based services, social networking, virtualization, and the increasing demands for security and resiliency. The program will be broader and deeper than ever before. You can find more information at http://www.enterpriseconnect.com/orlando Meet our experts at booth #437, where you can get a hands on experience with our call recording and quality management solution for unified communications. Dates: February 28 - March 3, 2011 Location: Gaylord Palms Resort & Convention Center, 6000 W. Osceola Parkway, Kissimmee, FL 34746 Posted in Call Recording, Unified Messaging, VoIP, Voice Over IP
Verba Launches Contact Center Quality Suite at Cisco Live in London Verba Performance and Quality Management solution helps improve the customer contact center experience At this week’s Cisco Live London, Verba Technologies is releasing a new suite of contact center quality assurance solutions. The Verba Performance and Quality Management solution can help call centers of all sizes measure and enhance call center agent performance and systematically improve the customer experience. Working with hundreds of contact center supervisors to identify primary pain points, Verba created an innovative solution that closes the contact center quality loop. The Verba Performance and Quality Management is an agent monitoring, recording, evaluation, scoring, and reporting solution designed to help contact centers develop and execute customized quality assurance programs that increase productivity and enhance their business. Read the full article here. Posted in Call Recording
Of course, they possess all the basic recording technologies like Cisco call recording, Avaya call recording, Standard SIP recording and many more, but their support for even video and telepresence recording, which sets them apart from the competition. Verba Recording System 2010 includes a large portfolio of recording technologies and has customer references in many business verticals. This provides our reseller partners a toolset that lets them deliver VoIP call recording systems across all industry sectors and to organizations of all sizes. Some Verba customers like Securitas have over 10 million calls from large contact centers in online searchable storage, some record at 65 different business locations, while some just use the simple Verba Express solution to record 5 or 6 personal loan advisors. Many Verba reseller partners, like IBM and Getronics, have been able to work with their customers to replace legacy call recording systems with the streamlined and easy to deploy, Verba Recording System. While working with one of our resellers who recently signed up with Verba, we discussed the unified communications recording opportunity with Verba Technologies people. They say that while a couple of years ago call recording for legal compliance and quality assurance was an option only for the top 1000 corporations and government agencies, today even small businesses and startups can benefit from call recording. While always-on call recording is not necessary in all industries, call recording for standard business documentation, legal compliance, threat management and ad hoc quality assurance should always be available on any phone system. This is where Verba comes handy. Just contact us if you are interested in delivering call recording solutions in partnership with Verba and Interwork. Posted in Call Recording, VoIP
Verba Technologies is a leading provider of call recording solutions for unified communications platforms. Trusted by leading institutions Mission Verba solutions can help your customer’s better manage risk and compliance, develop quality assurance and increase productivity to gain a competitive edge. Posted in Call Recording
Ottawa, Canada– Interwork Technologies, a top, service-oriented distributor of data security and IP communication products in North America, and Verba Technologies, a leading provider of call recording solutions for unified communications (UC) platforms, are excited to announce a partnership to offer an innovative, state-of-the-art call recording solution for companies worldwide that use Cisco technology. The Verba Recording System supports voice, video and telepresence devices, and enables businesses to record all media in a single, unified system that’s easy to use, quick to search and accessible anywhere at any time. “This agreement solidifies our commitment to bring best-of-breed call recording solutions to the Cisco channel and to help our partners develop new business,” says Ken Lewis, Vice President of Sales and Marketing at Interwork Technologies. “The Verba Recording System offers more features, better technology and a lower price point—key advantages for Cisco dealers and their clients. What’s great about the Verba Recording System is that it provides a true, unified recording solution by capturing voice, video and telepresence calls. And it’s ideal for key business applications such as legal compliance management, quality assurance, risk mitigation, best-practice training, conference recording, dispute resolution, and threat handling,” Lewis adds. Deployed at leading financial institutions, security companies and call centers, the Verba Recording System provides an open and flexible software-only approach to help companies lower total cost of ownership. Using the Verba Recording System, businesses can better manage risk and compliance, develop quality assurance and increase productivity to gain a competitive edge. Verba Technologies offers the Verba Recording System in three different editions to support SMBs, large corporations and VoIP hosting providers (express, enterprise and service provider). “Partnering with Interwork Technologies enables us to capitalize on a strong sales support team with extensive experience,” emphasizes RJ Tarantino, Director of Business Development for Verba Technologies. “That kind of backing provides us with a solid foundation on which to help ensure success for our North American channel partners.” About Interwork Technologies Inc. About Verba |
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