Feb
26

So much security! Now even more!
Posted by admin @ Fri, 26 Feb 2010 13:00:18 -0500

Date: Feb 26 2010 | By Costa Chatjiantoniou

Remember the days of your Atari 2600 and when a Big Mac was good for you?
Well I do! Twenty years ago, nobody thought of SECURITY - security was paying your mortgage on time and having money left over for that vacation at the lake.
Now I have to worry about whether or not my computer is safe – and I have come to terms with that.
With the gaining popularity of Smartphones, texting, twittering and all other methods of staying connected, securing voice applications is becoming more important
I never thought my phones calls could be tapped but with the popularity of VoIP and how open the Internet is to abuse, our calls can be overhead with just a simple packet capture device or software like WireShark. This is crazy!
UM-Labs knows voice security is fast becoming a hot issue. They have incorporated ZRTP into their line of SIP Security Controllers. ZRTP is a cryptographic key-agreement protocol to negotiate the keys for encryption between two end points in a VoIP phone telephone call based on the Real-time Transport Protocol (RTP).
Just think of the benefits… how many times do you read your credit card number over the phone or give private information? Exactly, too many times! So, you’ve got to wonder, are your calls safe?
Now that I have to worry about whether or not my calls are safe, it is good to have a solution like the UM Labs SIP security controller to help me come to terms with that.

Posted in Data Security, VoIP
Feb
25

Introducing a special promotion to enable SIP trunking with a ShoreTel PBX. Save up to $2,000 over other popular solutions
Posted by sarahk @ Thu, 25 Feb 2010 13:59:06 -0500

SIP Trunk Platinum Kit for ShoreTel from UM Labs - $1,295.00 Promotion MSRP

The kit starts with a customer premises border controller which provides everything needed to easily and securely connect a ShoreTel PBX to a SIP Trunk provider including:

Base Functionality
• SIP proxy resolves all interoperability issues between ShoreTel PBXs and ITSPs, including seamless    handling of call routing and call transfer requests using  the REFER method
• Conversion of SIP packet header formats ensuring compatibility with all SIP trunk providers
• No need to reconfigure existing data firewall and automatically solves all NAT issues
• Comprehensive security from toll fraud and denial of service attacks 

Plus, 

Advanced Functionality (Typically extra cost items in competitive solutions)
• QoS Support
• Automatically enables all remote phones behind far-end NAT devices
• Flexible SIP routing ensures remote phone support in areas where internet access providers block port 5060
• Encryption of SIP signaling (TLS) and voice traffic (SRTP) 

Plus,

Free Training and Support Included to Ensure your Success
• Online technical training for your team
• ShoreTel Configuration Guide
• Installation support on your first install
• 1st Year of product technical support and maintenance

For a limited time, until March 31 2010
Call Interwork today! 1.800.461.8649 or email sales@interwork.com

Posted in IP PBX, VoIP, Voice Over IP
Jun
16

InChannel June 2009
Posted by sarahk @ Tue, 16 Jun 2009 13:10:04 -0400

Welcome to InChannel for June 2009!

Posted in Connectivity, Data Security, VoIP
May
15

SMB Nation Spring 2009
Posted by sarahk @ Fri, 15 May 2009 07:27:42 -0400

As a first time sponsor at SMB Nation, we weren’t sure entirely what to expect. We quickly felt at home though, upon meeting resellers who are as keen on finding awesome solutions for the SMB market as we are. It seemed everywhere we turned, we were seeing great ideas being discussed and examined. As you would expect, the technology highlights focused on cloud computing, hosted solutions and unified threat management. 
There was an unexpected but refreshing focus on the changing role of VARs, vendors and distributors from technology providers to business advisers. The seminars offered reflected this idea and will, no doubt, resonate within the channel for some time to come.
Overall, with over 300 attendees/sponsors, this was a great event that we hope to participate in again!

Posted in Connectivity, Data Security, VoIP
May
14

ChannelWeb welcomes the VAR Community
Posted by admin @ Thu, 14 May 2009 12:03:37 -0400

“Network with peers, find new business partners, ask questions, answer questions, or just kvetch about the latest news. What you do is up to you. Channelweb Connect is open now.”

This is the tagline for ChannelWeb’s New VAR Community forum which has opened recently. With blog posts like Shhh…ChannnelWeb Connect can help you build your business and daily Netseminars, this is a thriving, active community that is sure to have something for everyone.

Posted in Connectivity, Data Security, VoIP
Apr
17

InChannel April 2009
Posted by sarahk @ Fri, 17 Apr 2009 11:06:31 -0400

Welcome to InChannel for April 2009

Posted in Connectivity, Data Security, VoIP
Mar
20

InChannel March 2009
Posted by sarahk @ Fri, 20 Mar 2009 11:43:49 -0400

Welcome to InChannel for March 2009

Please take  a look at our new layout. You  may notice variations of this layout over the coming months until we find the just the right form and feel but the information is always guaranteed to be insightful and valuable.

Thanks for reading!
-Interwork Team

Posted in Asset Management, Authentication, Call Recording, Collaboration, Connectivity, Data Loss Prevention, Data Security, Desktop Management, Email, End Point, Firewall, IP PBX, IP Phones, Instant Messaging, Integration, Internet Content, PoE Switches, Reporting, Switches & Gateways, Systems Management, Terminal Emulation, Unified Messaging, VoIP, Voice Over IP, Web Analytics
Mar
19

INVITE of death, does this spell doom for VoIP?
Posted by sarahk @ Thu, 19 Mar 2009 11:40:27 -0400

by Peter Cox Founder and CEO of UM Labs Ltd.

The last couple of weeks have seen two significant VoIP vulnerability reports. The first, with the alarming name INVITE of Death, reported a vulnerability in an open source security product where a single malformed call request (or INVITE) can trigger a service failure (see http://ims-bisf.nexginrc.org/OpenSBC-vul.html). The tested product uses a popular SIP stack and so the same problem may appear in other products.
The second vulnerability, with the comparatively mundane name of SIP Digest authentication relay attack, is technically much more complex. The vulnerability was originally discovered by INRIA, a French National Research Institute and has now been documented in an Internet Draft.
The attack relies on making a call to a target device and then sending  a carefully designed sequence of valid messages which trick the target device into authenticating a second call made by the attacker. An attacker could use this technique to make calls via a commercial service provider at the victim’s expense. This is yet another example of a toll-fraud attack, a topic that I have discussed before.
 
Far from spelling doom for VoIP, the Invite of Death attack simply demonstrates that VoIP is affected by exactly the same types of vulnerabilities as any other IP application. In this case a simple implementation error leaves the application open to a remote Denial of Service attack. This vulnerability has already been fixed by the product developers.
The relay attack is more of a concern. The attack is made possible by protocol design features. This means that careful planning and implementation and well designed security controls are needed to protect against the threat.
Both of these vulnerabilities underline an important point. VoIP applications are open to application level security threats which can disrupt the service or allow an attacker to gain privileged access to the system.
Application level threats require application level security controls. So if you are relying on a generic firewall to protect your voice system, the chances are that it will not block or even detect these threats.

Posted in Call Recording, Firewall, IP PBX, IP Phones, PoE Switches, Switches & Gateways, Unified Messaging, VoIP, Voice Over IP
Feb
06

InChannel February 2009
Posted by sarahk @ Fri, 06 Feb 2009 10:19:35 -0500

Welcome to InChannel: find out about new products, upcoming events and great promotions!

Sponsored by: Trend Micro featuring SMART PROTECTION NETWORK

In this edition:

  • 5 ways to attract new customers and sell more to existing customers
  • Bandwidth and identity-bases management available with SMB UTM appliance from Cyberoam
  • Interwork founding sponsor of CompTIA Security Trustmark Accreditation
  • Trend Micro Smart Protection Network QLM

5 WAYS TO ATTRACT NEW CUSTOMERS AND SELL MORE TO EXISTING CLIENTS

In March, Interwork and select vendor partners will be participating in an “online seminar series” discussing product updates and unique opportunities for solution providers to grow their business in 2009. Presentations are business-focused and not technical, covering proven, ready-to-use messaging for your sales team. Topics include: Why Leading with Data Loss Prevention Wins More Business, Sell More Encryption To Existing Customers, Increase Revenue By Using a Multi-Layered Security Approach, How to Build A Successful Voice Practice.

To learn more or register for one of our online seminars, please click here

BANDWIDTH AND IDENTITY-BASED MANAGEMENT AVAILABLE WITH SMB UTM APPLIANCE FROM CYBEROAM

Interwork is currently recruiting new partners for Cyberoam, a unique UTM appliance for small and medium businesses. Interwork selected to partner with Cyberoam because of its truly original features, high margins and 100% channel-friendly partner program. Receiving 5 Stars from SC Magazine for 3 years in a row, Cyberoam offers bandwidth management, load-balancing and identity-based (NAC) control at extremely competitive prices.

Check out Cyberoam’s recruitment promotions

INTERWORK FOUNDING SPONSOR OF COMPTIA SECURITY TRUSTMARK ACCREDITATION


The CompTIA Security Trustmark, a vendor-neutral business-level accreditation, identifies solution providers that follow security best practices. The main objective of the accreditation is to create and continually update the baseline standards of security practices around service and support competencies for solution providers. This accreditation is an excellent opportunity to demonstrate the value of your security knowledge and best practices, further setting your company apart from competitors.
For more information, please contact your Interwork Business Development Manager or visit their website.

Register for the webinar on Feb 25 at 2 pm EST here

Trend Micro featuring SMART PROTECTION NETWORK


The Trend Micro Smart Protection Network is a next generation cloud-client content security infrastructure designed to protect customers from Web threats. By combining internet-based-or “in-the-cloud”-technologies with smaller, lighter-weight clients, you will have immediate access to the latest protection wherever and however you connect. It’s security made smarter.

NEW QLM for Trend Micro Partners - Trend Micro is pleased to announce the availability of the Smart Protection Network sales training Quick Learning Module. Learn more about The Smart Protection Network, challenges in today’s threat landscape, key components of the Smart Protection Network, how it work and a competitive overview by reviewing the Quick Learning Module.

Learn more about Smart Protection

Sincerely,
The Team at Interwork Technologies
More than just a part and a price.

Posted in Asset Management, Authentication, Call Recording, Data Loss Prevention, Data Security, Desktop Management, IP PBX, IP Phones, PoE Switches, Reporting, Switches & Gateways, Unified Messaging, VoIP, Web Analytics
Nov
28

Channel Dilemma for Voice and Unified Communications
Posted by timl @ Fri, 28 Nov 2008 13:14:32 -0500

In recent conversations with vendors selling telephony and unified communications solutions, I get asked the same question over and over – can you recommend a great channel partner for our SMB products?  The struggle stems from the benefits and new features available with VoIP and unified communications. Selling, installing and supporting IP-based phone systems require new skill sets that few traditional telephony resellers currently have.  Data solution providers with experience in network and server support  possess the technical ability but lack the sales experience and knowledge in telephony.

Here is a great example, just last week I received a phone call from one of our telephony partners installing a IP PBX at a customer site.  After 20 minutes of troubleshooting with the reseller, we realized that the technician had little to no knowledge of servers or hardware – we identified the problem as a faulty motherboard and had our vendor ship a new one overnight to the customer site.  The technician then damaged the motherboard when installing the CPU chip causing a larger problem.  We located another partner, a data solution provider that arrived onsite and resolved the issue in a matter of minutes. I think this summarizes the current state of the channel for voice and unified communications in the SMB market – telephony resellers will generate faster sales but data solution providers can deliver the support needed to keep customers happy. 

So who should vendors partner with, data solution providers or telephony resellers?  Both.

VoIP is a fast-growing industry that is currently underserved in the SMB market.  There is an excellent opportunity for solution providers to secure first-mover advantage in many local and regional markets.  If you are a data solution provider,  it is worth the investment to train your sales team on voice and unified communications – consider hiring a sales representative with telephony experience that can share their knowledge with other members of your team.  For telephony resellers, take the time to train your sales team on solution-selling and partner with a data solution provider that can fulfill your needs for network support.

Resellers that focus on solution selling, offer network support, and have a working knowledge of voice/unified communications will have vendors knocking at their door with marketing dollars ready to spend.  Trust me, they are already asking.

Posted in Data Security, IP PBX, IP Phones, VoIP, Voice Over IP

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