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Check out Ingate at ITEXPO West, September 13-15 in Austin,Texas

Posted by laurenb @ Tue, 13 Sep 2011 15:18:07 -0400

Check out SIP Trunking, Video, Collaboration and More At ITEXPO West, September 13-15 - in Austin,Texas

Unified Communications:
SIP Trunking, Video, Collaboration and More

At ITEXPO West, September 13-15, 2011
The Austin Convention Center, Austin Texas

Unified Communications is transforming the 21st century enterprise, fueled by the exponential growth of SIP trunking, which lowers operating costs, delivers rapid ROI and feature-rich-applications. To address the need for information on the what, why and how of Unified Communications (UC) and SIP trunking, Ingate® Systems is partnering with TMC, thought-leaders and vendors in the space to present the new seminar series Unified Communications: SIP Trunking, Voice, Video and More at ITEXPO West 2011, September 13-15, 2011.

The seminars are free to all ITEXPO attendees.

Click here to view full agenda.

Posted in Ingate, Ingate Systems, SIP Trunking, VoIP

Cisco Live 2011 Las Vegas - Invitation from Verba Technologies

Posted by laurenb @ Mon, 27 Jun 2011 11:04:36 -0400

View the Verba Cisco Live Invitation Video Here!

Cisco Live 2011 Las Vegas - Verba Invitation

Posted in Call Recording, Verba

Virtualization for call recording from Verba

Posted by laurenb @ Tue, 21 Jun 2011 14:36:37 -0400

Verba Technologies provides detailed guidance to customers planning to deploy the Verba Recording System in a virtualized environment. Using the Verba best practice recommendations, customers can get the most out of their virtualized environments from VMware or Microsoft.

Lower TCO with virtualized call recording

Running Verba Recording System on virtualized infrastructure offers low TCO and great felxibility compared to legacy solutions running on custom, proprietary hardware platforms. Our solution provides an enterprise IT-friendly, open and flexible software-only approach with virtualization option that helps customers to easily deploy, maintain and operate call recording and quality management systems for unified communications.

Desktop recording for virtual desktop environments

Verba Recording System also supports Virtualized Desktop Infrastructures (VDI) for the client-side applications like agent desktop computer screen capture.

VMware Ready call recording solution

A VMware Technology Alliance Partner (TAP), Verba Technologies has been working for a long time with VMware virtualization technologies and already has a solid customer base running Verba recording solutions on the VMware platform.

The VMware Ready status further solidifies and proves results of Verba’s strategic optimization efforts for virtualized environments and their the long term commitment to VMware.

Learn more here.

Posted in Call Recording, Veba, Verba, VoIP, virtualization

Webinar! Successfully Deploying Enterprise SIP Trunking

Posted by laurenb @ Mon, 09 May 2011 11:48:06 -0400
Successfully Deploying Enterprise SIP Trunking:
Tools and Techniques for Overcoming Common Roadblocks
Tuesday, May 10, 2011 TIME: 11:00am ET/ 8:00am PT
SIP trunking has proven to lower operating costs and result in a compelling return on investment for many firms. And, once deployed, the same network architecture can be used to tap into new Unified Communications applications, improving productivity further. With proper planning, installation times can be quite fast. What’s holding up your deployment?

Some considerations in moving to SIP trunking include interoperability between the IP-PBX and the service provider network, firewall and NAT traversal, security, and managing Quality of Service. An Enterprise Session Border Controller (E-SBC) at the edge of the enterprise network plays a crucial role in solving these problems. In this seminar you’ll learn about the tools and techniques you need to overcome these common obstacles and methods to simplify your transition from traditional voice to SIP trunks and beyond..

By attending this Webinar you will learn:

  • What are SIP trunks, and how the convergence of voice and data on one network is a competitive advantage for enterprises
  • Typical scenarios: for the SMB and larger enterprises
  • Migration strategies
    • Is your network ready?
    • Is it expensive?
    • What will I gain or lose?
    • Why do I need an Enterprise Session Border Controller?
    • Is my PBX interoperable with my service provider?
    • Can I keep the IP-PBX on my LAN?
    • How do I resolve NAT traversal issues?
    • What about security?
    • How long does it take to start using SIP Trunks?
Who should attend:

  • Systems integrators, resellers and distributors
  • Enterprise management staff responsible for communication services
  • Enterprise technical staff supporting VoIP networks
  • Service provider network operations, product management and services marketing staff
  • Telecommunications Equipment Manufacturers looking to enhance their product offerings
  • Marketing and operations managers for hosted service providers

Posted in Ingate, Ingate Systems, SIP Trunking, VoIP

Ingate VPN Module

Posted by laurenb @ Mon, 18 Apr 2011 13:18:46 -0400

More and more companies are finding that a traveling network is a cost-effective network. Allowing employees the ability to work from home or on the road increases productivity and reduces time lost due to absences. VPN enables secure encrypted connections between authorized offsite computers and office networks, allowing companies to maintain flexible, secure workforces. Ingate VPN provides this secure connection and the SIP-capability that enables workers away from the office to utilize highly efficient methods of communication with clients and colleagues. Ingate VPN can also establish secure communications through the Internet between two local networks without the need for – or expense of – buying dedicated external connections, which allows for the existence of remote offices.

Ingate VPN uses IPSec, 3DES or AES encryption ensuring maximum security and can communicate with any VPN clients, firewalls and other products supporting IPSec and IKE protocols. Ingate VPN is included in all Ingate Firewalls and SIParators.

Ingate products also supports PPTP.

Technical specifications for Ingate IPsec VPN

  • Based on IETF standards for the IPSec and IKE protocols.
  • Uses strong encryption, up to 256 bits.
  • Ingate VPN works transparently for the user applications behind the firewall.
  • Encryption algorithms: 3DES, AES
  • Authentication algorithms: HMAC-MD5-128, HMAC-SHA1-160.
  • Automatic regeneration of traffic keys.

Installation and setup for Ingate VPN

The Ingate VPN module is a software module, included in the Ingate Firewall and SIParator. For detailed instructions on the configuration of Ingate VPN with VPN client, please refer to the VPN chapter in the User Manual.

Posted in VoIP

What is SIP?

Posted by laurenb @ Tue, 12 Apr 2011 13:03:55 -0400

What is SIP?

SIP (Session Initiation Protocol) is the IETF signaling protocol for presence, messaging, VoIP, audio/video conferencing and events notification that is becoming for person-to-person IP-communications what HTTP is for the Web. SIP initiates call setup, routing, authentication and other feature messages to endpoints within an IP domain. Most importantly, the SIP protocol allows for users of different service providers to communicate with each other. Using SIP, IP telephony becomes as easy to use as any other Web application and integrates easily into other Internet services.

SIP has been widely adopted by a number of the industry’s leading providers, including Microsoft®, AOL, WorldCom, CommWorks, Cisco Systems and Yahoo!. Industry analysts predict that SIP will become the standard protocol no later than 2004.

SIP is coming, and bringing with it the ability for users of instant messaging, presence, conferencing, and other realtime communications functions to find and communicate with users of any SIP-based provider around the world.

To learn more please visit http://www.ingate.com/Moreonsip.php

“Session Initiation Protocol (SIP) management across firewalls integrates many forms of communications with data and processes safely across corporate and consumer boundaries. This opens a huge opportunity for integrated instant messaging and VOIP services to be brought to the mainstream and mission-critical environments.”

Dana Gardner, Research Director, Messaging and Collaboration Services

Aberdeen Group, Inc.

Posted in Ingate Systems, SIP Trunking

Ingate Firewalls

Posted by laurenb @ Mon, 28 Mar 2011 12:57:05 -0400

Ingate enterprise class firewalls are available in a range of models to meet the needs of the entire enterprise market. All Ingate Firewalls enables SIP communications (Session Initiation Protocol) while maintaining control and security at the network edge - no matter the size of your office or enterprise. Ingate has a long history of developing next-generation firewall technology that solves the NAT (Network Address Translation) issues with SIP.

Ingate Firewall 1190

Specially designed for smaller enterprises, branch offices and home workers. With the Ingate Firewall 1190, these businesses can leverage the same productivity and cost-savings benefits of SIP-based Voice over IP, instant messaging and a host of other IP applications, as large corporations.

Ingate Firewall 1510/1560/1660

1510, 1560 and 1660 represent the midrange firewalls in the Ingate Firewall® family. They are powerful tools for enterprises and organizations looking for a complete data firewall with full support for Voice over IP and other forms of realtime communications based on SIP.

Ingate Firewall 2950

Designed for large enterprises, the Ingate Firewall® 2950 is a full-featured Voice over IP enabling firewall with full support for SIP. The Ingate Firewall 2950 can handle up to 1800 concurrent sessions.

Ingate Firewall 2960

Designed for large enterprises, the Ingate Firewall® 2960 is a full-featured Voice over IP enabling firewall with full support for SIP. It is the largest Firewall in the Ingate line of award-winning SIP-capable products and can handle up to 3000 concurrent sessions.

To learn more or become a partner, please call 800.461.8649 or email sales@interwork.com

Posted in Ingate, VoIP

Verba Recording System on Virtualized Infrastructure

Posted by laurenb @ Mon, 28 Mar 2011 09:22:06 -0400

Running Verba Recording System on virtualized infrastructure offers low TCO and great felxibility compared to legacy solutions running on custom, proprietary hardware platforms. Our solution provides an enterprise IT-friendly, open and flexible software-only approach with virtualization option that helps customers to easily deploy, maintain and operate call recording and quality management systems for unified communications.

Verba Technologies provides detailed guidance to customers planning to deploy the Verba Recording System in a virtualized environment. Using the Verba best practice recommendations customers can get the most out of their virtualized environment.

Verba Recording System also supports Virtualized Desktop Infrastructures (VDI) for the client-side applications like agent desktop computer screen capture.

A VMware Technology Alliance Partner (TAP), Verba Technologies has been working for a long time with VMware virtualization technologies and already has a solid customer base running Verba recording solutions on the VMware platform. The VMware Ready status further solidifies and proves results of Verba’s strategic optimization efforts for virtualized environments and their the long term commitment to VMware.

Posted in Call Recording, Verba, VoIP, virtualization

Ingate SIP Trunking

Posted by laurenb @ Wed, 16 Mar 2011 15:38:49 -0400

Ingate SIP Trunking Module

Connect the IP PBX to a SIP Trunk

For enterprises wanting to make full use of their installed IP-PBXs and not only communicate over IP within the enterprise, but also outside the enterprise the Ingate SIP Trunking module offers an easy and smooth transition to a modern and future-proofed SIP trunk provided by an Internet Telephony Service Provider to connect to the traditional PSTN network. SIP trunks can offer significant cost-savings for enterprises, eliminating the need for local PSTN gateways, costly ISDN BRIs (Basic Rate Interfaces) or PRIs (Primary Rate Interfaces).

What is a SIP Trunk?

SIP trunking is a service offered by Internet Telephony Service Providers (ITSPs) which permits businesses to adopt Voice-over-IP (VoIP) using the same connection as the Internet connection and remain in touch with others who rely on the PSTN as the enterprise IP-PBX is connected to the service provider’s PSTN gateways over the Internet.

Learn more about Ingate SIP Trunking Module here.
Posted in Ingate Systems, SIP Trunking

Microsoft Lync call recording from Verba

Posted by laurenb @ Mon, 07 Mar 2011 21:40:18 -0500

Call recording availability for the Microsoft Lync platform is vital for Lync adoption across many sectors. At Enterprise Connect in Orlando, Florida, Verba launched a call recording solution for Microsoft Lync, which includes an enterprise-grade, conference-based Lync call recording engine with web-access, rich access control, audit trails and automated media lifecycle management functions plus agent evaluation and scoring for contact centers.

The system was developed in partnership with Geomant, a Microsoft Gold Partner and Unified Communications specialist. In last weeks’ press release from Verba, Microsoft’s director of product management for Microsoft Lync, Yancey Smith said the following: “This is a great example of two Microsoft partners collaborating to produce a solution that combines Lync’s unique communications and productivity capabilities with a call recording solution for compliance and quality management”.

The solution provides on-demand and always-on Lync call recording for internal, external, inbound and outbound Lync-based voice calls, it supports Microsoft Office Communicator 2007 R2, Lync and all Lync-compatible phone hardware solutions.

To find out more about this exciting news, click here for the full press release . You can also check out the general overview of the Microsoft Lync call recording solution and a detailed technical overview of the centralized Microsoft Lync call recorder.

Posted in Call Recording, Verba, VoIP

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