Enterprise Connect Orlando
Enterprise Connect is the new name of the event that you’ve known for a decade as VoiceCon. At Enterprise Connect 2011 in Orlando, the program will reflect both the commitment to the VoiceCon heritage, as well as the new world of multi-media communications. It will continue to offer the most in-depth, technically rich and market-savvy information on the world of enterprise communications, even as it expands its focus to look at the larger technology trends that are shaping communications—including cloud-based services, social networking, virtualization, and the increasing demands for security and resiliency. The program will be broader and deeper than ever before. You can find more information at http://www.enterpriseconnect.com/orlando Meet our experts at booth #437, where you can get a hands on experience with our call recording and quality management solution for unified communications. Dates: February 28 - March 3, 2011 Location: Gaylord Palms Resort & Convention Center, 6000 W. Osceola Parkway, Kissimmee, FL 34746 Posted in Call Recording, Unified Messaging, VoIP, Voice Over IP
SIP Trunk Platinum Kit for ShoreTel from UM Labs - $1,295.00 Promotion MSRP The kit starts with a customer premises border controller which provides everything needed to easily and securely connect a ShoreTel PBX to a SIP Trunk provider including: Base Functionality Plus, Advanced Functionality (Typically extra cost items in competitive solutions) Plus, Free Training and Support Included to Ensure your Success Call Interwork today! 1.800.461.8649 or email sales@interwork.com Posted in IP PBX, VoIP, Voice Over IP
Welcome to InChannel for March 2009 Please take a look at our new layout. You may notice variations of this layout over the coming months until we find the just the right form and feel but the information is always guaranteed to be insightful and valuable. Thanks for reading!
by Peter Cox Founder and CEO of UM Labs Ltd. The last couple of weeks have seen two significant VoIP vulnerability reports. The first, with the alarming name INVITE of Death, reported a vulnerability in an open source security product where a single malformed call request (or INVITE) can trigger a service failure (see http://ims-bisf.nexginrc.org/OpenSBC-vul.html). The tested product uses a popular SIP stack and so the same problem may appear in other products.
In recent conversations with vendors selling telephony and unified communications solutions, I get asked the same question over and over – can you recommend a great channel partner for our SMB products? The struggle stems from the benefits and new features available with VoIP and unified communications. Selling, installing and supporting IP-based phone systems require new skill sets that few traditional telephony resellers currently have. Data solution providers with experience in network and server support possess the technical ability but lack the sales experience and knowledge in telephony. Here is a great example, just last week I received a phone call from one of our telephony partners installing a IP PBX at a customer site. After 20 minutes of troubleshooting with the reseller, we realized that the technician had little to no knowledge of servers or hardware – we identified the problem as a faulty motherboard and had our vendor ship a new one overnight to the customer site. The technician then damaged the motherboard when installing the CPU chip causing a larger problem. We located another partner, a data solution provider that arrived onsite and resolved the issue in a matter of minutes. I think this summarizes the current state of the channel for voice and unified communications in the SMB market – telephony resellers will generate faster sales but data solution providers can deliver the support needed to keep customers happy. So who should vendors partner with, data solution providers or telephony resellers? Both. VoIP is a fast-growing industry that is currently underserved in the SMB market. There is an excellent opportunity for solution providers to secure first-mover advantage in many local and regional markets. If you are a data solution provider, it is worth the investment to train your sales team on voice and unified communications – consider hiring a sales representative with telephony experience that can share their knowledge with other members of your team. For telephony resellers, take the time to train your sales team on solution-selling and partner with a data solution provider that can fulfill your needs for network support. Resellers that focus on solution selling, offer network support, and have a working knowledge of voice/unified communications will have vendors knocking at their door with marketing dollars ready to spend. Trust me, they are already asking. Posted in Data Security, IP PBX, IP Phones, VoIP, Voice Over IP |
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