Posted by laurenb closeAuthor: laurenb
Name: Lauren Boutette
Email: laurenb@interwork.com
Site: http://www.interwork.com
About: See Authors Posts (164) @ Mon, 07 Mar 2011 21:40:18 -0500
Call recording availability for the Microsoft Lync platform is vital for Lync adoption across many sectors. At Enterprise Connect in Orlando, Florida, Verba launched a call recording solution for Microsoft Lync, which includes an enterprise-grade, conference-based Lync call recording engine with web-access, rich access control, audit trails and automated media lifecycle management functions plus agent evaluation and scoring for contact centers.
The system was developed in partnership with Geomant, a Microsoft Gold Partner and Unified Communications specialist. In last weeks’ press release from Verba, Microsoft’s director of product management for Microsoft Lync, Yancey Smith said the following: “This is a great example of two Microsoft partners collaborating to produce a solution that combines Lync’s unique communications and productivity capabilities with a call recording solution for compliance and quality management”.
The solution provides on-demand and always-on Lync call recording for internal, external, inbound and outbound Lync-based voice calls, it supports Microsoft Office Communicator 2007 R2, Lync and all Lync-compatible phone hardware solutions.
To find out more about this exciting news, click here for the full press release . You can also check out the general overview of the Microsoft Lync call recording solution and a detailed technical overview of the centralized Microsoft Lync call recorder.
Posted in Call Recording, Verba, VoIP
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