Posted by laurenb closeAuthor: laurenb
Name: Lauren Boutette
Email: laurenb@interwork.com
Site: http://www.interwork.com
About: See Authors Posts (164) @ Tue, 01 Feb 2011 13:34:33 -0500
Verba Launches Contact Center Quality Suite at Cisco Live in London
Verba Performance and Quality Management solution helps improve the customer contact center experience
At this week’s Cisco Live London, Verba Technologies is releasing a new suite of contact center quality assurance solutions. The Verba Performance and Quality Management solution can help call centers of all sizes measure and enhance call center agent performance and systematically improve the customer experience.
Working with hundreds of contact center supervisors to identify primary pain points, Verba created an innovative solution that closes the contact center quality loop. The Verba Performance and Quality Management is an agent monitoring, recording, evaluation, scoring, and reporting solution designed to help contact centers develop and execute customized quality assurance programs that increase productivity and enhance their business.
Read the full article here.
Posted in Call Recording
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