Of course, they possess all the basic recording technologies like Cisco call recording, Avaya call recording, Standard SIP recording and many more, but their support for even video and telepresence recording, which sets them apart from the competition. Verba Recording System 2010 includes a large portfolio of recording technologies and has customer references in many business verticals. This provides our reseller partners a toolset that lets them deliver VoIP call recording systems across all industry sectors and to organizations of all sizes. Some Verba customers like Securitas have over 10 million calls from large contact centers in online searchable storage, some record at 65 different business locations, while some just use the simple Verba Express solution to record 5 or 6 personal loan advisors. Many Verba reseller partners, like IBM and Getronics, have been able to work with their customers to replace legacy call recording systems with the streamlined and easy to deploy, Verba Recording System. While working with one of our resellers who recently signed up with Verba, we discussed the unified communications recording opportunity with Verba Technologies people. They say that while a couple of years ago call recording for legal compliance and quality assurance was an option only for the top 1000 corporations and government agencies, today even small businesses and startups can benefit from call recording. While always-on call recording is not necessary in all industries, call recording for standard business documentation, legal compliance, threat management and ad hoc quality assurance should always be available on any phone system. This is where Verba comes handy. Just contact us if you are interested in delivering call recording solutions in partnership with Verba and Interwork. Posted in Call Recording, VoIP |
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